Frequently Asked Questions

Everything you need to know about your Levoit home atmosphere essentials.

How often should I replace the filters in my Levoit air purifier?

For optimal performance, we recommend replacing your True HEPA filters every 6 to 8 months, depending on your air quality and usage frequency.

What is your standard shipping policy within the US?

We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days and delivered within 3-5 business days.

Does my Levoit product come with a warranty?

Yes, all Levoit products come with a standard 1-year warranty. You can also register your product online within 14 days of purchase to extend your warranty by an additional year.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund.

Can I use essential oils in my Levoit humidifier?

Essential oils should only be used in specific Levoit models that feature a dedicated aroma pad or tray. Adding oils directly to the water tank may damage the device.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.